This Refund Policy governs all UI/UX design services provided. By engaging my services, you agree to the terms outlined below.
1. Upfront and Milestone Payments
All upfront and milestone payments are non-refundable. These payments cover time allocation, research, planning, and initial design activities.
2. Cancellation Before Work Begins
If a project is cancelled before any work starts, a partial refund may be considered based on preparation already completed.
3. No Refunds Once Work Has Started
Once any part of the project begins including research, user flows, wireframes, visual design, components, prototypes, revisions, or strategy sessions refunds cannot be issued.
4. No Refunds for Change of Mind
Refunds are not provided for changes in direction, preference, or strategy after the project has started or after any work has been delivered.
5. Digital Deliverables
All deliverables are digital. Once shared, they are considered delivered and non-refundable.
6. Third-Party Issues
I am not responsible for delays or issues caused by developers, agencies, plugins, hosting, tools, or any third-party services. These circumstances are not eligible for refunds.
7. Business Outcome Disclaimer
Design aims to improve usability, clarity, and conversion but no specific business outcome such as revenue growth, user increase, or performance metrics is guaranteed. Refunds cannot be claimed based on results.
8. File Handover Conditions
Editable design files (Figma source files) are released only after full payment is completed.
9. Transaction Fees
If a refund is approved, payment gateway, platform, or transaction fees (Upwork, PayPal, Wise, Stripe) are not refundable.
10. Revision Limits
Revisions must remain within the agreed scope. Excessive or out-of-scope revisions will require additional fees and are not refundable.
11. Client Responsibilities
Clients must provide timely content, feedback, approvals, and necessary decision-making. Delays caused by the client do not qualify for refunds.
12. Client Delays
If the project is inactive for 14 days or more due to lack of client communication, it will be placed on hold. Payments made remain non-refundable.
13. Completed Milestones
Once a milestone is delivered and approved, it becomes non-refundable, even if the project is cancelled later.
14. Project Termination by Designer
If I must end the project due to unforeseen reasons, you will be refunded only for the portion not yet completed.
15. Non-Delivery
If no deliverables have been provided and no work has started, a refund may be considered.
16. Force Majeure
No refunds are offered for delays or interruptions caused by events outside reasonable control including illness, natural disasters, political situations, or technical failures.
17. Jurisdiction
This policy is governed by the applicable laws of Bangladesh, unless otherwise agreed in writing.
18. Contact
If you have questions or concerns regarding this policy, please reach out. All matters will be reviewed fairly and professionally.